Job Openings >> Education Services Specialist
Education Services Specialist
Summary
Title:Education Services Specialist
ID:1013
Location:Seattle, WA
Department:Education
Number of Openings:N/A
Description
ABOUT THE MUSEUM OF FLIGHT

The Museum of Flight is the largest independent, non-profit air and space museum in the world! With over 175 aircraft and spacecraft, tens of thousands of artifacts, millions of rare photographs, dozens of exhibits and experiences and a world-class library, the Museum and its people bring mankind's incredible history of flight to life.

The Museum of Flight provides a foundation for scholarly research and lifelong learning programs that inspire an interest in and understanding of science, technology and the humanities. As we strive to be the foremost educational air and space Museum in the world, we know it takes a team of talented and diverse people. This full-time, benefited position is a great opportunity for someone with strong administrative skills to support our Education programs and department. 

SUMMARY

The Education Services Specialist is a member of the Helsell Education department, which operates as part of the Boeing Academy for STEM Learning at The Museum of Flight. The Education Services Specialist provides a variety of educational and administrative services such as development of STEM programming, college and career planning services, assisting with the student/youth membership and camp registration, staff scheduling, booking Education groups and programs into reservation software and event coordination that support the Boeing Academy’s mission of inspiring and preparing students for further pursuit of STEM education and career pathways . This position acts as an informational source on aerospace and STEM education at the Museum for the general public. As an ambassador to the general public, the Education Services Specialist must maintain up-to-date knowledge of all The Museum of Flight’s educational programs and various Museum wide events. The Education Services Specialist is able to provide assistance with the coordination of group reservations, from initial contact through group visits and departures. This position may conduct the check-in process for education groups which may also include cash handling process duties. The Education Services Specialist must be comfortable working in a public environment, with a variety of Museum departments, community organizations and with diverse populations.

RESPONSIBILITIES
 
  • Provides support and specialized assistance related to educational programs, including facilitating programming, program development, staff scheduling and financial aid assistance.
  • Develops program content to teach visitors about STEM topics (included but not limited to 3D printing, computer science, space exploration, aviation concepts, etc.) and develop consumable education products to extend visitor learning in the exhibits - to be available in the Alaska Airlines Aerospace Education Center.
  • Maintains and enhances knowledge in education technology tools, such as 3D printers and software for educational classes as it applies to STEM careers.
  • Teach informal education programs when schedule permits and is necessary.
  • Assists with the scheduling and coordinating of group reservations, including all aspects of group on-site visits and education events.
  • Reinforces consistent guidelines for reservations, process and times, referring exceptions to the appropriate department.
  • Uses designated Museum software packages to reserve education programs, sleepover programs public programs, and process payments for education programs.
  • Uses designated Museum software packages to generate a schedule for programs booked, with a minimum of 4-weeks out for all educational staff (including volunteers), based on staff availability and program demand by the end of business day each Friday
  • Serves as a liaison with group leaders and ensure that all details regarding visits are attended to in an effective and efficient manner. Includes organizing the check-in, storage and retrieval of group belongings.
  • Monitors supply of confirmation materials, insuring they are current.
  • Provides support for Connections Education Membership by facilitating member check-in at the Alaska Airlines Aerospace Education Center as well as providing excellent customer service to members.
  • Establishes time to audit educational programs to provide accurate information and outstanding service to external groups.
  • Represents the Museum externally with professional organizations and partners in the community; participates in professional development to remain informed regarding new research and practice, to develop new skills and enhance existing skills.
  • Serves as a liaison between the Museum and external groups regarding educational programs and reservations and answers general questions about the Museum/STEM educational partners.
  • Develops and maintains professional peer contacts with partner organizations and internal staff in order to stay current on education and scientific information and to pursue collaborative opportunities.
  • Establishes and maintains effective working relationships with contacts in order to provide outstanding service and value to the Museum’s educational offerings.
  • Assists in monitoring staff training progress and staff hours worked per week.
  • Trains and provides guidance to volunteers.
  • Performs other duties as assigned by your supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


QUALIFICATIONS
 
  • Strong organizational skills and a high level of attention to detail
  • Ability to work independently as well as to work effectively in a collaborative team environment with a wide variety of individuals and departments
  • Ability to identify problem areas or situations, evaluate problem quickly and take appropriate action to resolve them in an effective manner
  • Proven ability to deliver a high level of customer service to individuals and groups
  • Proficiency with Microsoft Office applications (Excel, Word, PowerPoint and Outlook), and the ability to learn new software systems quickly
  • Ability to operate office equipment efficiently such as copiers, printers and computer
  • Ability to exercise tact and diplomacy in diverse scenarios and demographics
  • Excellent verbal and written communication skills
  • Ability to manage a continuous workflow in a high-volume, multi-tasking environment
  • Excellent customer service skills

 

ADDITIONAL QUALIFICATIONS
 
  • At time of job offer candidate must be able to pass a criminal background check
  • Must be able to work a flexible schedule, including occasional evening and/or weekend work with pre-authorization from your supervisor
  • Customer service/client driven focus with a positive, collaborative, solution-based attitude that stays within and upholds Museum’s policies and procedures
  • Onsite attendance is essential to perform the duties of this position
  • This full time hourly position comprises a 40 hour work week, 7 days a week from 9:00 a.m. to 5:30 p.m. consisting of three primary workweek schedules: Monday through Friday, Sunday through Thursday, and Tuesday through Saturday. This position requires one to be able to work some additional week days and/or evening hours, depending upon educational programming.


The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran's status, sexual orientation, or gender identity/expression.

This organization participates in E-Verify.

This opening is closed and is no longer accepting applications
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